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Shoot Cancellation Policy

 

Dan Smarg Photography | Ubergram, LLC

Updated March 12, 2019

My goal is to provide Customers the best service and photos possible. Because it's in everyone's best interest to capture great photos, I ask that, once a Service Agreement has been drafted and signed with the shoot booking date, Customers avoid circumstances that might result in a shoot cancellation. However, life happens and I understand some cancellations may be necessary. For your quick reference, I've extracted the Refund and Cancellation clauses from the general Terms of Use

To cancel a shoot, the Customer must submit the Shoot Cancellation / Refund Request Form online. A Customer may cancel a scheduled shoot upon the following conditions:

 

CUSTOMER CANCELLATION PRIOR TO SCHEDULED SHOOT:  


1. After submitting a request for a scheduled or on-demand shoot, the Customer may cancel the request with no penalty as long as no booking date or time has confirmed. A full refund will be issued.  


2. Once the Service Agreement is signed and a shoot is confirmed and booked, no cancellation may occur without penalty. (See details below.)  


3. Upon booking a scheduled shoot, Customer may cancel the request with no penalty up to 24 hours prior to the scheduled start time provided that the shoot is immediately rescheduled.

3A. If the Shoot is not immediately rescheduled, the Deposit will be retained with no exceptions.

 
4. Upon booking a scheduled shoot, Customer may cancel the request less than 24 hours prior to the scheduled start time, but will be assessed a Cancellation Fee of 50% of total shoot value.

5. Any cancellation that occurs less than 12 hours in advance of a scheduled time will incur a 100% Shoot Fee Penalty. The Deposit and the balance will be due immediately.

 
6. Customer is permitted to cancel one (1) on-demand or scheduled shoot every 30 days with no penalty. More than one cancellation in 30 days or less may result in the termination of the Service Agreement and the total forfeiture of the Deposit.
  

CUSTOMER CANCELLATION DURING A SCHEDULED SHOOT: 

 

Cancellations requested during a live shoot must comply with the following criteria: 

 

1. Customer must fill out a Photo Review Form within the first half of the scheduled shoot time. No cancellations may be filed after the first half of scheduled time has elapsed. 

2. The Customer must submit a Shoot Cancellation / Refund Request Form citing any or multiple of the following reasons: 

A. Photographer cancelled prior to scheduled shoot time.

B. Photographer did not arrive at all; arrived late; or is not working efficiently to complete the shoot within the scheduled period.  

C. Desired "quality" of images is not satisfactory - i.e. the images being captured are not in focus, are too dark, are not well composed etc.

D. Photographer is not open to suggestion or is not following directions about what images to capture. 

E. Photographer is making inappropriate comments, or is not conducting him/herself in a professional manner. 

F. Photographer did not arrive with the proper equipment to capture the photos described in the Shoot Description & Photo Assignment. 

G.   Additional Reason (Please explain via the Photo Shoot Review Form)

3. Both the Customer and Photographer must mutually agree to end the shoot prior to the scheduled wrap time. Both the Customer's Photo Review Form & Shoot Cancellation / Refund Request Form must coincide with the Photographer's Shoot Report to corroborate this agreement by providing the same reason for cancellation. If the reports do not match, then we will conduct an internal investigation of what happened. Refund is subject to Ubergram, LLC’s approval.

For full details regarding Shoot Cancellations, when and how they are processed, please review our Shoot Cancellation Policy as described in the general Terms of Use


  
PHOTOGRAPHER CANCELLATION POLICY 


I take customer satisfaction very seriously.  The following Cancellation Policies apply to me:    

1.  Photographers may cancel a shoot up to 24 hours in advance with no penalty provided: 

A. They submit a Shoot Cancellation / Refund Request Form

B. The cancellation request is confirmed and granted pending written Customer permission via email. 

C. If the cancellation request is denied or otherwise not confirmed, I MUST show up for the shoot regardless of other plans. Failure to do so will result in a forfeiture and full refund of the security Deposit. 

REFUND & RETURN POLICY

From lens to digital file or physical print, your satisfaction is 100% guaranteed. No matter what challenges may occur with your shoot, we provide top quality personal service to all our Users - both Customers and Photographers. Please do not contact your credit card company to dispute a charge before contacting Ubergram, LLC. 

Every Refund Request is assigned to a highly trained Photographer Liaison who will moderate and resolve all disputes that may arise. Should the Photographer be found at fault for any dispute, our specialists are authorized to provide refunds to Customers immediately. However, if a dispute requires a detailed moderation, our liaisons will work to achieve a fair compromise. For further details, please also review our Shoot Cancellation Policy below.

 

Requesting Refunds: 

 

To request a refund, all Customers must submit a Shoot Cancellation / Refund Request Form To qualify for a refund, all Customers must submit a Photo Review Form To be considered valid for a claim, your Photo Review Form must be time-stamped within the first half of the scheduled time of your shoot. So for example, if you scheduled a two-hour shoot from 1PM to 3PM, you must submit your Photo Review Form by 2PM. If your shoot ends and you do not submit your Photo Review Form, no worries - we'll assume you are 100% satisfied. However, I cannot offer refunds of any kind to Customers who do not review their photos and submit the form during their shoots. I have to do this to protect myself from generally dissatisfied Customers who choose to be difficult rather than simply collaborating while we are working together to make sure they are getting exactly what they want from the shoot. As a result, I have the personal responsibility to ensure their work is both appreciated and quickly delivered. Due to the potentially subjective nature of these Services, I ask that you please comply so everybody gets what they want from our collaboration. 

- 100% Booking Fee Refunds: Granted only if shoot is cancelled within the first half of the scheduled shoot time and the Customer and Photographer mutually agree to cancel the shoot. 

- Up to 50% Booking Fee Refunds: May be granted based on upon the Photographer’s discretion. If for example, the Customer does not "like" the photos that have been submitted after the shoot, they may request a partial refund pending review of the Photo Review Form and Shoot Report. Otherwise, the Photographer will be paid in full for completing the confirmed shoot Services. 

- Print Material Returns: Since prints are provided by a variety of third-party services, all print materials are subject only to the terms of use for the company from which they were purchased. Ubergram, LLC shall not be held liable for any Customer refund claims pertaining to print materials. In the interest of maintaining a good working relationship with both the Customer and the third-party provider, we may choose to moderate any disputes, but are not obligated to intervene or provide any refund for third-party services regardless of the outcome of any dispute.